Frequently Asked Questions

Where is the Campus Store located?

We are located at the Cumberland Campus next to the College Center and Learning Commons. Our store has a blue and green "Campus Store" awning that makes it very visable. We suggest parking in the upper parking lots or lower lot by the gym.   

What Hours are you open?

FALL/SPRING HOURS

Pick-Up Window 

Walk-In Hours  *Please bring printed course schedule & Photo ID.

Effective May 1, 2023 Walk-In Hours will be M-F 8:30am-4pm. 

When will my order be ready?

You will receive notification when your order is complete. Orders placed on weekends/holidays are processed when the college reopens.

Please call 814-652-9528 before traveling to the Bedford County Campus. 

What do I need to Pick-Up my Order?

You need the Order # and Name on the Order at time of pick-up. 

How do I find the books I need?

To Order Textbooks/Materials 

Ordering Tips

• Order early to allow time for books to arrive. 
• Order online or come in during Walk-In Hours and staff will assist you with your order. 
• Check your email for updates. 
• If a third party is paying: Contact the Campus Store for assistance at 301-784-5348.
• Provide Order # and Name at pick-up.

• Bedford Campus orders-  Call 814-652-9528 before traveling to the Bedford Campus. 

• Ordering books during Walk-In Hours? Bring a copy of your schedule and Photo ID.

How do I make changes or cancel my order?

Textbook/Access Code orders from Books by eCampus- please contact eCampus Customer Service: 

• Phone 859-209-6958
• Books by eCampus Email: bookstore@ecampus.com 

Clothing/Gift/Other orders from ACM Campus Store- please call the Campus Store at 301-784-5348 or use the Contact Us form to send a message. 

My course gives me Choices - Which one do I pick? 

You select the choice that you prefer. For example, one choice may be a "Printed Book Bundle" consisting of a physical textbook and access code and another choice may be an "Access Code" or "Ebook". Students decide if they prefer having a printed book to use for reading and assignments or if they prefer an ebook option that they read on an electronic device. Used and rental options may not include courseware or access codes. Students should check with their instructor to make sure they have the correct materials prior to activating any digital access or opening shrink-wrapped books/codes. 

How do I access my Digital Bookshelf with eCampus?

• Go to: https://allegany.ecampus.com/
• Login/Sign Up in right-hand corner. 
• Select Digital Bookshelf from the menu at the top. 
• Select Access or Register to utilize your eBook or access code. 
• Note: To return an eBook or access code for a refund, please contact eCampus Customer Service: phone 859-209-6958 or email bookstore@ecampus.com.  Revealed access codes may not be eligible for a refund. 

How do I access Cengage Unlimited?

• Student Help & Tutorials
• Accessing Cengage Unlimited in Brightspace
• Faculty- Getting Started with Cengage Unlimited Cohort
• 24/7 Support Available:   Call 800-354-9706  support.cengage.com   

I cannot login. How do I set up my account?

ACM Campus Store: You do not need to login to shop on the campus-store.allegany.edu site. The first time you place an order, you will be prompted to create an account. This account will only allow you to view your order history.

Trouble with eCampus Login when ordering textbooks?  You will sign in using your school account credentials. If you don't know your username and password, please fill out the Student Username and Password form, contact Helpdesk at 301-784-5444 or come to the Technologies Building  - Room T115 and ask for helpdesk.

Can I use my Financial Aid to pay for my order?

Yes, as long as your Student Financial Aid shows an available balance. 

• In-store:  Student ID Number and a Photo ID are required. (ACM Student ID/Driver's License)
• Online: Follow prompts in check out and select Student Financial Aid. 
• If a third party is paying for your order:  Please contact the Campus Store for assistance. 

• For Clothing/Gift/Program Items purchased from the Campus Store, please see the return policy below or contact the Campus Store at 301-784-5348.
• For Textbooks/Access Codes purchased from allegany.ecampus.com, please contact Books by eCampus Customer Service. Revealed access codes may not be eligible for a refund. 
• Phone 859-209-6958
• Books by eCampus Email: bookstore@ecampus.com 
• Steps for processing eCampus return online: 
• Go to: https://allegany.ecampus.com/
• Log in your MyAccount 
• Select the ‘Manage My rentals/Returns’ tab
• Select ‘Return for a Refund.’  
• From there, you can select which items you want to add to your return and generate a prepaid UPS return label.  
• Returns take 7-10 business days for receipt and posting the refund to your account.

ALLEGANY COLLEGE OF MARYLAND CAMPUS STORE

RETURNS & REFUNDS 

• No refunds without original receipt.
• Refunds must be issued in the original form of payment. 

• Shipping and Handling fees are non-refundable. 

• Non-Returnable/Non-Refundable Items: Bus Passes, Meal Vouchers, Food/Drinks, Gloves, Goggles, Face Shields, Vinyl Aprons, Dental Supplies, Health/Hygiene Items, Laptops, Printers, Printer Ink, Gift Cards and Clearance Items.  

• Campus Store reserves the right to make final judgements on all returns. 

TEXTBOOKS/ACCESS CODES (purchased from allegany.ecampus.com)  

• Course Packets must be returned within 5 business days of term start date.  
• Course Packets for Dropped Courses must be returned within 15 business days of term start date. Proof of dropped course is required.  
• Returns for delayed start courses are evaluated individually. 
• Open shrink-wrapped packages may not be returnable and are evaluated individually. 

 ALL OTHER MERCHANDISE 

• Merchandise must be returned within 5 business days of purchase. 
• Merchandise must be in new condition, tags attached, in the original, unopened packaging (free of odors or stains).
• Defective Electronics NOT covered by a manufacturer's warranty must be returned to the Campus Store with all original packaging within 5 business days of purchase. 
• Items with manufacturer warranties: (Including Laptops/Printers/Jansport Bookbags) The customer must contact the manufacturer directly for guidance on filing a claim.  

Revised 11/22 

How Do I order my Custom Lab Kit Voucher?

We sell several different Custom Lab Kit Vouchers - please confirm the kit you need with your instructor prior to placing your order. 

• Go to https://campus-store.allegany.edu/ and select Lab Kit Vouchers.
• Select the Voucher for your course. 
• Add to cart and check out. 
• The ACM Campus Store will email the voucher code to you within 24 hours. (Orders placed on weekends/holidays are filled when we reopen)
• Once you receive your Voucher Code follow the directions below depending on the kit you ordered: 

CAROLINA BIOLOGICAL  (BIO-207LW and BIO-208LW Custom Lab Kits)

I am an ACM Faculty/Staff member, how do Order Faculty Supplies?

ACM Faculty & Staff Only: Please submit the ACM Faculty/Staff Supply Order Form available on the employee portal. We will notify you when your order is ready for pick-up. 

I am an ACM Faculty/Staff member, how do I Order Graduation Regalia?

ACM Faculty & Staff Only: Please submit the ACM Faculty/Staff Regalia Order Form available on the employee portal. We will notify you when your regalia is ready for pick-up.

I am an ACM Faculty/Staff member, how do I order Printer Ink?

ACM Faculty & Staff Only: If you have a non-networked printer that does NOT have a DALY sticker, please sumbit the ACM Departmental Ink Order Form available on the Employee Portal. We will notify you when your order is ready for pick-up.