Frequently Asked Questions

Where is the Campus Store located?

We are located at the Cumberland Campus next to the College Center and Learning Commons. Our store has a blue and green "Campus Store" awning that makes it very visable. We suggest parking in the upper parking lots or lower lot by the gym.   

What Hours are you open?

FALL/SPRING HOURS

Pick-Up Window 

Walk-In Hours  *Please bring your course schedule & Photo ID.

When will my order be ready?

You will receive notification when your order is complete. Orders placed on weekends/holidays are processed when the college reopens.

Please call 814-652-9528 before traveling to the Bedford County Campus for order pick up. 

What do I need to Pick-Up my Order?

You need the Order # and/or Name on the Order at time of pick-up. 

How do I find the books I need?

To Order Textbooks/Materials 

• Go to: https://allegany.ecampus.com

• If you are already registered, Select Shop by Schedule, Select School Sign In and log in using your ACM credentials.  You will see a list of all your materails.  

• If you are not registered, Select Shop by Courses, Select Term, and Find Materials for Course.  

• Select the items you wish to purchase and select Add Item to Cart.  

• Review your order and select Proceed to Checkout. 
• Shipping: Free shipping to the Cumberland Campus Store or Bedford County Campus.  You may also have items shipped to home. Shipping fees and delivery times vary. 
• Payment:  Select financial aid, credit card, PayPal, or a combination of the three. *Students who receive special funding such as Emergency Book Scholarships must contact the Campus Store at 301-784-5348 before placing an order.
• You will get a notification when your order is ready. 
• If you ordered an access code or digital item, your code will be uploaded to the eCampus Digital Bookshelf within 24 hours. (Continue to instructions below)

Accessing Digital Items on eCampus Digital Bookshelf

• Go to: https://allegany.ecampus.com

• Login using ACM credentials.

• Click on the person icon. 

• Select Digital Bookshelf.

• You should see the item you ordered. 

• Important notice – revealed access codes may not be eligible for a refund.

• Select Reveal, Access, or Register to utilize your eBook or access code.

• Follow the instructions to activate your materials. 

• If you encounter any problems, please send a screenshot of the error/problem to campus-store@allegany.edu or crice@allegany.edu along with your name, and the course you are trying to access materials for. The Campus Store will open a support ticket to get you the assistance you need. 

• You may also reach out directly to eCampus Student Support by calling 859-209-6958 or sending an email to: bookstore@ecampus.com

• Have questions? Please call the Campus Store at 301-784-5348. 

Returning Items to eCampus.com

• Go to: https://allegany.ecampus.com

• Login using ACM credentials.
• Click on the person icon or select My Account.
• Select Manage My Rentals/Returns. 
• Select Return for a Refund. 
• From here, select the items you wish to add to your return and generate a prepaid UPS return label. 
• Print out label and attach to box.
• Drop off at the ACM Campus Store or any UPS location.
• Returns take 7-10 business days for receipt and posting the refund to your account. 

 Ordering Tips

• Order early to allow time for books to arrive. 
• Order online or come in during Walk-In Hours and staff will assist you with your order. 
• Check your email for updates. 
• Students who receive special funding such as Emergency Book Scholarships must contact the Campus Store at 301-784-5348 before placing an order. 
• Provide Order # and/or Name at pick-up.

• Bedford Campus orders-  Call 814-652-9528 before traveling to the Bedford Campus for order pick up. 

• Ordering books during Walk-In Hours? Bring a copy of your schedule and Photo ID.

How do I make changes or cancel my order?

Textbook/Access Code orders from Books by eCampus- please contact eCampus Customer Service: 

• Phone 859-209-6958
• Books by eCampus Email: bookstore@ecampus.com 

Clothing/Gift/Other orders from ACM Campus Store- please call the Campus Store at 301-784-5348 or use the Contact Us form to send a message. 

My course gives me Choices - Which one do I pick? 

You select the choice that you prefer. For example, one choice may be a "Printed Book Bundle" consisting of a physical textbook and access code and another choice may be an "Access Code" or "Ebook". Students decide if they prefer having a printed book to use for reading and assignments or if they prefer an ebook option that they read on an electronic device. Used and rental options may not include courseware or access codes. Students should check with their instructor to make sure they have the correct materials prior to activating any digital access or opening shrink-wrapped books/codes. 

What is your Return Policy?

View our complete Return Policy

How Do I sell my Used Books?

Our online book buyback is open year-round. In-store buybacks are normally held the last week of the spring and fall semesters. Call the Campus Store for details.