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Frequently Asked Questions


Where is the Campus Store located?

We are located at the Cumberland Campus next to the College Center and Learning Commons. Our store has a blue and green "Campus Store" awning that makes it very visable. We suggest parking in the upper parking lots or lower lot by the gym.   

What Hours are you open?


Pick-Up Window 


Walk-In Hours  *Please bring printed course schedule & Photo ID.


Effective May 1, 2023 Walk-In Hours will be M-F 8:30am-4pm. 


When will my order be ready?

You will receive notification when your order is complete. Orders placed on weekends/holidays are processed when the college reopens.

Please call 814-652-9528 before traveling to the Bedford County Campus. 


What do I need to Pick-Up my Order?

You need the Order # and Name on the Order at time of pick-up. 


How do I find the books I need?

To Order Textbooks/Materials 

  • Go to:
  • If you are already registered, Select Shop by Schedule, Select School Sign In and log in using your School Account and your ACM Brightspace credentials.  This will show you items for the courses you are registered in. 
  • If you are not registered, Select Shop by Courses to select specific courses that you want to view books/materials. 
  • Make your selections and then check out. 
  • Students receive free shipping to the Cumberland Campus Store or Bedford County Campus.  
  • Students may also have items shipped to their home. Shipping fees vary. 
  • For payment, you can select your financial aid, credit card, PayPal, or a combination of the three.  *Students who receive special funding such as VA or Emergency Book Scholarships should contact the Campus Store before placing their order. 
  • You will get a notification when your order is ready. 
  • If you ordered an access code or digital item, your code will be uploaded to the eCampus Digital Bookshelf within 24 hours.  (Continue to instructions below)

To Access eCampus Digital Bookshelf


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  • Login using your School Account and your ACM Brightspace credentials.
  • Click on the person icon or Textbooks
  • Select Digital Bookshelf
  • You should see the item you ordered. 
  • Select "Reveal", "Access", or "Register" to see the code. 
  • Follow the instructions to activate your materials. 
  • If you encounter any problems, please send a screenshot of the error/problem to or along with your name, and the course you are trying to access materials for. The Campus Store will open a support ticket to get you the assistance you need. 
  • You may also reach out directly to eCampus Student Support by calling 859-209-6958 or sending an email to:
  • Have questions? Please call the Campus Store at 301-784-5348. 


Ordering Tips

Save Time Order Online Callout image

  • Order early to allow time for books to arrive. 
  • Order online or come in during Walk-In Hours and staff will assist you with your order. 
  • Check your email for updates. 
  • If a third party is paying: Contact the Campus Store for assistance at 301-784-5348.
  • Provide Order # and Name at pick-up.
  • Bedford Campus orders-  Call 814-652-9528 before traveling to the Bedford Campus
  • Ordering books during Walk-In Hours? Bring a copy of your schedule and Photo ID.


How do I make changes or cancel my order?

Textbook/Access Code orders from Books by eCampus- please contact eCampus Customer Service

  • Phone 859-209-6958
  • Books by eCampus Email: 

Clothing/Gift/Other orders from ACM Campus Store- please call the Campus Store at 301-784-5348 or use the Contact Us form to send a message. 

My course gives me Choices - Which one do I pick? 

Need Assistance Callout

You select the choice that you prefer. For example, one choice may be a "Printed Book Bundle" consisting of a physical textbook and access code and another choice may be an "Access Code" or "Ebook". Students decide if they prefer having a printed book to use for reading and assignments or if they prefer an ebook option that they read on an electronic device. Used and rental options may not include courseware or access codes. Students should check with their instructor to make sure they have the correct materials prior to activating any digital access or opening shrink-wrapped books/codes. 

How do I access my Digital Bookshelf with eCampus?

  • Go to:
  • Login/Sign Up in right-hand corner. 
  • Select Digital Bookshelf from the menu at the top. 
  • Select Access or Register to utilize your eBook or access code. 
  • Note: To return an eBook or access code for a refund, please contact eCampus Customer Service: phone 859-209-6958 or email  Revealed access codes may not be eligible for a refund. 

How do I access Cengage Unlimited?

I cannot login. How do I set up my account?

ACM Campus Store: You do not need to login to shop on the site. The first time you place an order, you will be prompted to create an account. This account will only allow you to view your order history.

Trouble with eCampus Login when ordering textbooks?  You will sign in using your school account credentials. If you don't know your username and password, please fill out the Student Username and Password form, contact Helpdesk at 301-784-5444 or come to the Technologies Building  - Room T115 and ask for helpdesk.

Can I use my Financial Aid to pay for my order?

Paying with FA Callout

Yes, as long as your Student Financial Aid shows an available balance. 

  • In-store:  Student ID Number and a Photo ID are required. (ACM Student ID/Driver's License)
  • Online: Follow prompts in check out and select Student Financial Aid. 
  • If a third party is paying for your order:  Please contact the Campus Store for assistance. 


How do I make a return?

  • For Clothing/Gift/Program Items purchased from the Campus Store, please see the return policy below or contact the Campus Store at 301-784-5348.
  • For Textbooks/Access Codes purchased from, please contact Books by eCampus Customer Service. Revealed access codes may not be eligible for a refund. 
            • Phone 859-209-6958
            • Books by eCampus Email: 
            • Steps for processing eCampus return online: 
              • Go to:
              • Log in your MyAccount 
              • Select the ‘Manage My rentals/Returns’ tab
              • Select ‘Return for a Refund.’  
              • From there, you can select which items you want to add to your return and generate a prepaid UPS return label.  
              • Returns take 7-10 business days for receipt and posting the refund to your account.




  • No refunds without original receipt.
  • Refunds must be issued in the original form of payment. 
  • Shipping and Handling fees are non-refundable. 

  • Non-Returnable/Non-Refundable Items: Bus Passes, Meal Vouchers, Food/Drinks, Gloves, Goggles, Face Shields, Vinyl Aprons, Dental Supplies, Health/Hygiene Items, Laptops, Printers, Printer Ink, Gift Cards and Clearance Items.  

  • Campus Store reserves the right to make final judgements on all returns. 

TEXTBOOKS/ACCESS CODES (purchased from  

  • Course Packets must be returned within 5 business days of term start date.  
  • Course Packets for Dropped Courses must be returned within 15 business days of term start date. Proof of dropped course is required.  
  • Returns for delayed start courses are evaluated individually. 
  • Open shrink-wrapped packages may not be returnable and are evaluated individually. 


  • Merchandise must be returned within 5 business days of purchase. 
  • Merchandise must be in new condition, tags attached, in the original, unopened packaging (free of odors or stains).
  • Defective Electronics NOT covered by a manufacturer's warranty must be returned to the Campus Store with all original packaging within 5 business days of purchase. 
  • Items with manufacturer warranties: (Including Laptops/Printers/Jansport Bookbags) The customer must contact the manufacturer directly for guidance on filing a claim.  

Revised 11/22 

How Do I order my Custom Lab Kit Voucher?

We sell several different Custom Lab Kit Vouchers - please confirm the kit you need with your instructor prior to placing your order. 

  • Go to and select Lab Kit Vouchers.
  • Select the Voucher for your course. 
  • Add to cart and check out. 
  • The ACM Campus Store will email the voucher code to you within 24 hours. (Orders placed on weekends/holidays are filled when we reopen)
  • Once you receive your Voucher Code follow the directions below depending on the kit you ordered: 

CAROLINA BIOLOGICAL  (BIO-207LW and BIO-208LW Custom Lab Kits)

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2.    Enter your shipping information and voucher redemption code.

3.    Follow the instructions for reviewing your request and verify that the information on the website matches your school and the course for which you are enrolled.

4.    Complete and submit the web form.



1. To order directly from SI, they click on the first SI lab assignment posted in the D2L course called "Getting Started Lab". 

2. They are then prompted for a credit card or for a voucher code 


How do I sell my used books?

The Campus Store offers an Online Buyback through our partnership with Books by eCampus. Students receive a quote for their books, use the free shipping label to ship the books to eCampus, and get paid by paypal, direct deposit, eCampus credit or check.  In-store buyback events are also held at the end of fall and spring semseters at the Cumberland Campus Store. 

I am an ACM Faculty/Staff member, how do Order Faculty Supplies?

ACM Faculty & Staff Only: Please submit the ACM Faculty/Staff Supply Order Form available on the employee portal. We will notify you when your order is ready for pick-up. 


I am an ACM Faculty/Staff member, how do I Order Graduation Regalia?

ACM Faculty & Staff Only: Please submit the ACM Faculty/Staff Regalia Order Form available on the employee portal. We will notify you when your regalia is ready for pick-up.

I am an ACM Faculty/Staff member, how do I order Printer Ink?

ACM Faculty & Staff Only: If you have a non-networked printer that does NOT have a DALY sticker, please sumbit the ACM Departmental Ink Order Form available on the Employee Portal. We will notify you when your order is ready for pick-up.