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Returns & Refunds

ALL RETURNS 
  • No refunds without original receipt. 
  • Refunds must be issued in the original form of payment. 
  • Shipping and Handling fees are non-refundable. 
  • Non-Returnable/Non-Refundable Items: Bus Passes, Meal Vouchers, Food/Drinks, Gloves, Goggles, Face Shields, Vinyl Aprons, Dental Supplies, Health/Hygiene Items, Laptops, Printers, Printer Ink, Gift Cards and Clearance Items.  
  • Campus Store reserves the right to make final judgements on all returns. 
TEXTBOOKS/ACCESS CODES (purchased from eCampus) 

INSTRUCTIONAL MATERIALS 

  • Course Packets must be returned within 5 business days of term start date.  
  • Course Packets for Dropped Courses must be returned within 15 business days of term start date. Proof of dropped course is required.  
  • Returns for delayed start courses are evaluated individually. 
  • Open shrink-wrapped packages may not be returnable and are evaluated individually. 
ALL OTHER MERCHANDISE

  • Merchandise must be returned within 5 business days of purchase. 
  • Merchandise must be in new condition, tags attached, in the original, unopened packaging (free of odors or stains). 
  • Defective Electronics NOT covered by a manufacturer's warranty must be returned to the Campus Store with all original packaging within 5 business days of purchase.  
  • Items with manufacturer warranties: (Including Laptops/Printers/Jansport Bookbags) The customer must contact the manufacturer directly for guidance on filing a claim.  

 Revised 11/22

(ACM CAMPUS STORE RETURNS ONLY)  If you are making a return by mail, please ship all items including your receipt to:

Allegany College of Maryland
Attn: CAMPUS STORE RETURNS
12401 WIllowbrook RD SE
Cumberland, MD 21502


 

Returning Items to eCampus.com for Refund

1. Go to: https://allegany.ecampus.com/

2. Sign In via School Account, then login using your ACM Brightspace credentials.

3. Click on the person Icon or MyAccount.

4. Select Manage My Rentals/Returns.

5. Select Return for a Refund.

6. Select the quantity for items to return and select Print Label & Complete Return for a prepaid UPS return label.

7. Print out label and attach to box.

8. Drop off at the ACM Campus Store or any UPS location.

9. Returns take 7-10 business days for receipt and posting the refund to your account.

 

Please refer to the eCampus for the return policy and process at https://allegany.ecampus.com/help/faq/can-i-return-my-book-for-a-refund/59  

Returning Rentals to eCampus.com

1. Go to: https://allegany.ecampus.com/

2. Sign In via School Account, then login using your ACM Brightspace credentials.

3. Click on the person Icon or MyAccount.

4. Select Manage My Rentals/Returns.

5. Select Return My Rental for Free, or Purchase or Extend (for Rentals).

6. Select the quantity for items to return and select Print Label & Complete Return for a prepaid UPS return label.

7. Print out label and attach to box.

8. Drop off at the ACM Campus Store or any UPS location.


Please refer to the eCampus for the rental returns at https://allegany.ecampus.com/help/faq/how-do-i-return-my-rental/3